Privacy Policy

Introduction

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The information contained within this Privacy Policy is provided to explain how Survey City Ltd collects, uses, stores and protects personal information obtained through our website and during the provision of our surveying services.

 

We are committed to ensuring that all personal data is processed in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

By using our website or engaging our services, you acknowledge and agree to the practices described within this Privacy Policy.

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About This Privacy Policy

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Survey City Ltd respects your privacy and is committed to protecting any personal information that you provide to us.

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This Privacy Policy explains what information we collect, how we collect it, how it is used, and the measures we take to protect it.

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We may collect personal information when you submit an enquiry through our website, request a quotation, communicate with us by email or telephone, or engage our professional surveying services.

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We only collect information necessary to provide our services, manage projects, respond to enquiries, and fulfil our legal and contractual obligations.

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Survey City Ltd does not sell, rent or trade personal information to third parties.

 

Information We Collect and How We Use It

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We may collect the following information:

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• Name

• Email address

• Telephone number

• Company name (where applicable)

• Property or site address

• Project information and survey requirements

• Information submitted through contact forms

• Communications sent via email or telephone

• Website usage information, including cookies and analytics data

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Information may be collected when you:

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• Complete a contact or quotation form

• Contact us by email or telephone

• Engage our surveying services

• Browse our website

• Interact with website features or analytics tools

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Your information may be used to:

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• Respond to enquiries

• Provide quotations

• Deliver surveying services

• Produce drawings, reports, point clouds, drone imagery, virtual tours and project deliverables

• Communicate throughout a project

• Improve our website and services

• Meet legal, regulatory and accounting obligations

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Survey Data and Project Information​

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As part of our services, Survey City Ltd may collect and process survey data, photographs, drone imagery, laser scan data, point clouds, measurements and virtual tour imagery.

This information is used solely for the delivery of agreed services and will not be shared with third parties unless required for project delivery, legal obligations, or where permission has been obtained.

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Sharing Information

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We may share information with trusted third-party service providers where necessary to deliver our services, including:

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• Website hosting providers

• Cloud storage providers

• Surveying software platforms

• Professional advisers

• Regulatory authorities where required by law

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We do not sell personal data for marketing purposes.

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Cookies and Analytics

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Our website may use cookies and analytics tools to improve website performance and user experience.

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These technologies may collect information such as:

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• Device type

• Browser type

• IP address

• Pages visited

• Time spent on pages

• Website interaction data

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Users can manage cookie preferences through their browser settings.

 

Where applicable, visitors may also manage cookie preferences through the cookie consent options provided on our website.

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Your Rights

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Under UK GDPR, you have the right to:

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• Access your personal information

• Correct inaccurate information

• Request deletion of personal data

• Restrict or object to processing

• Withdraw consent where applicable

• Lodge a complaint with the Information Commissioner's Office (ICO)

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Data Security

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Survey City Ltd takes appropriate technical and organisational measures to protect personal information from unauthorised access, disclosure, loss or misuse.

Information is stored on secure systems with access restricted to authorised personnel.

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Personal information is retained only for as long as necessary to fulfil the purpose for which it was collected or to comply with legal and regulatory obligations.

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Changes to This Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes in legislation, technology, business practices or website functionality.

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Any updates will be published on this page and the latest version will always be available on our website.

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Contact Information

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If you have any questions regarding this Privacy Policy or your personal information, please contact:

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Survey City Ltd

Email: Enquiries@survey-city.co.uk
Telephone: 07548 982665

Website: www.survey-city.co.uk

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Company Registration Number: 16442487