Last Updated: 06th August 2025

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Who We Are

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Survey City Ltd (“we”, “our”, “us”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and store your personal data when you use our website or contact us.

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By using our services or submitting your personal information via our website, you agree to the terms of this policy.​

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What Information We Collect

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We may collect and process the following types of personal data:

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• Contact information: name, email address, phone number

• Project information: site address, project details, technical requirements

• Website usage data: IP address, browser type, device type, cookies (see Section 6)

• Any information you voluntarily provide via contact or quote forms

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We do not knowingly collect personal information from individuals under the age of 16.

 

How We Use Your Information

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We use your personal data to:

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• Respond to enquiries and provide quotes

• Deliver surveying services

• Maintain communication throughout your project

• Improve our website and services

• Comply with legal or regulatory obligations

We only collect the minimum data necessary and do not sell or share your data for marketing purposes.

 

Legal Basis for Processing

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We rely on the following legal bases to process your personal data:

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• Consent: when you voluntarily submit forms or contact us

• Contract: when we need to provide a service you've requested

• Legitimate interest: to improve and manage our website or business operations

• Legal obligation: to comply with financial, tax, or regulatory requirements

 

How We Store and Protect Your Data

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We store data securely on password-protected systems accessible only to authorised personnel.

We retain data for as long as necessary to fulfil the purpose it was collected for, or as required by law (e.g. accounting or tax records).

If we ever need to transfer data outside the UK/EEA, we ensure appropriate safeguards are in place.

 

Cookies and Tracking Technologies

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Our website uses cookies to:

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• Improve functionality and user experience

• Monitor website performance via tools like Google Analytics

• Remember user preferences (if applicable)

 

You can control or delete cookies at any time through your browser settings. Continued use of our site indicates consent to the use of cookies.

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To learn more, please view our [Cookie Policy] or [Cookie Settings].

 

Your Rights Under GDPR

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You have the right to:

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• Access the personal data we hold about you

• Correct inaccurate or incomplete data

• Request deletion of your data (“right to be forgotten”)

• Restrict or object to how we process your data

• Withdraw your consent at any time

• Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise these rights, please contact us at:
📧 Enquiries@survey-city.co.uk

 

Third-Party links

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Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those sites.

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Wix Website

We use Wix to analyse how visitors interact with our website. Wix may record visitor sessions, including:

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• Mouse movements and clicks

• Scrolling behavior

• Form interactions (without capturing sensitive data)

• Pages visited and time spent

• Device and browser information

 

Changes to This Policy

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We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. The latest version will always be available on our website.

 

Contact Us

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If you have any questions about this Privacy Policy or how we handle your data, please contact:

 

Survey City Ltd

18 Moreton Bay, Fleet Estate, Hu11 4ER
Email: Enquiries@survey-city.co.uk

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